Refund policy

Refund & Return Policy

Thanks for shopping with Wake & Shore. Because our products are made to order — each item is printed or produced specifically for you when you place your order — we handle returns a little differently than a traditional store. Please read this policy before purchasing.

Made-to-order items
Since every piece is produced just for you, we're unable to accept returns or offer refunds for buyer's remorse, incorrect size selection, or ordering the wrong item. Please check our size charts and product descriptions carefully before ordering. If you're unsure about sizing, email us at support@wakeandshore.com before you buy and we'll help.

Damaged, defective, or wrong items
We stand behind the quality of our products. If your order arrives damaged, defective, misprinted, or is not what you ordered, we'll make it right with a free replacement or a full refund. Just contact us within 7 days of delivery at support@wakeandshore.com with:

• Your order number
• A description of the problem
• Clear photos of the item and, if relevant, the packaging

Once we confirm the issue, we'll arrange a replacement or refund — you won't be asked to ship the item back unless we specifically request it.

Order cancellations & changes
Because items go into production quickly, we can only cancel or change an order if you contact us within 12 hours of placing it. After that, production may have already started and we can't guarantee changes.

Lost or stuck-in-transit packages
If your tracking hasn't updated or your package appears lost, email us at support@wakeandshore.com and we'll work with our fulfillment and shipping partners to resolve it.

Refund processing
Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take a few additional days to appear.

Questions?

 Email us any time at support@wakeandshore.com.